This Shipping & Delivery Policy explains how Mobile Phone Service Centre handles postal repairs, device collection, and device delivery services.

Postal Repair Service
If you are unable to visit one of our stores, you can send your device to us for repair. Please package your device securely, ideally in its original box or bubble wrap, and include your name, contact number, and repair reference number inside the parcel. We recommend using a tracked and insured postal service, as Mobile Phone Service Centre cannot be held responsible for devices lost or damaged in transit before they reach us.

Collection Service
For customers who choose our collection service, we will arrange for your device to be collected from your specified address. A representative or courier will collect the device at the agreed time slot. Please ensure the device is safely packaged and someone is available at the address during the scheduled collection window.

Delivery Back to You
Once your repair is complete, your device will be returned to you either by post, courier delivery, or collection from our store, depending on the option selected at the time of booking. Estimated delivery timeframes will be communicated to you and may vary depending on your location and the courier service used.

Delivery Charges
Any applicable postal, collection, or delivery charges will be clearly shown at the time of booking before you confirm your order. We do not add hidden delivery fees after a booking has been confirmed.

Device Purchases (Buy)
If you purchase a device from us for delivery, we aim to dispatch it using a tracked courier service. Estimated delivery times will be provided at checkout. Please inspect your device upon arrival and contact us immediately if it arrives damaged or not as described.

Delays
While we aim to meet all estimated timeframes, delays can occasionally occur due to courier service disruptions, parts availability, or circumstances beyond our control. We will keep you informed if any significant delay is expected.

Changes to This Policy
We may update this Shipping & Delivery Policy from time to time. Any changes will apply to bookings and orders made after the update.

Contact Us
If you have any questions about this Shipping & Delivery Policy, please contact us at info@mpschalifax.co.uk.