This Refund & Returns Policy applies to repair services, device purchases, and device sales handled through Mobile Phone Service Centre.

Repair Services
As repair work is a service carried out specifically for your device, we are unable to offer a refund once a repair has been successfully completed and the fault has been resolved. If a repair does not resolve the original fault, or a new issue arises directly from our workmanship, please contact us within the warranty period so we can re-inspect and correct the repair at no additional cost, in line with our Warranty Policy.

If you wish to cancel a booked repair, simply call us or message us on WhatsApp before work has started on your device. Any deposit or advance payment taken will be refunded in full. If diagnostic work or parts have already been ordered specifically for your device before cancellation, a partial refund may apply to cover costs already incurred.

Device Purchases (Buy)
If you have purchased a device from us and it develops a fault that was not caused by misuse or accidental damage, please contact us within 7 days of collection or delivery. We will inspect the device and offer a repair, replacement, or refund depending on the fault. Devices returned must be in the same condition as received, with all original accessories and packaging where applicable.

Device Sales (Sell)
Once a device has been sold to us and payment has been made based on the condition and details provided at the time of sale, the transaction is considered final. If a device was misrepresented at the point of sale (e.g. undisclosed damage, incorrect specification, or blacklisted/stolen status), we reserve the right to adjust the agreed price or cancel the transaction.

How to Request a Refund or Return
To request a refund or return, please contact us with your repair reference number, order details, or receipt, along with a description of the issue. We may ask you to bring the device in-store or arrange collection for inspection before processing any refund.

Refund Method
Approved refunds will be issued using the original payment method where possible, within a reasonable timeframe following approval.

Changes to This Policy
We may update this Refund & Returns Policy from time to time. Any changes will apply to bookings, purchases, or sales made after the update.

Contact Us
If you have any questions about this Refund & Returns Policy, please contact us at info@mpschalifax.co.uk.